Grievance Redressal Policy

At Wowgifft, we are committed to ensuring a seamless, secure, and satisfactory shopping experience for all our customers. We recognize that there may be instances where our services may not meet your expectations. Your feedback and concerns are valuable to us, and we are committed to resolving them in a fair, transparent, and timely manner.

1. Purpose

This Grievance Redressal Policy outlines the process through which customers can escalate complaints, report concerns, and have them resolved in a structured and responsive manner, in accordance with applicable consumer protection laws and guidelines by regulatory authorities such as RBI and Razorpay.

2. Scope

This policy applies to grievances related to:

• Product quality or delivery issues

• Payment failures or duplicate transactions

• Delayed or failed refunds

• Account access, order modifications, or policy concerns

• Customer service experience
  

3. How to Raise a Grievance

If you are facing any issues or wish to register a complaint, please contact our customer support using one of the following methods:

Customer Support Channels:

📧 Email: care@wowgifft.com
📞 Phone: +91 9638666602
💬 Live Chat: Available on our website (Mon–Sat, 9:00 AM – 7:00 PM)

4. Information to Include in Your Complaint

To help us resolve your concern efficiently, please provide the following details:

• Your full name and contact information (email and phone number)

• Your order number or transaction ID (if applicable)

• A brief description of the issue or complaint

• Any supporting documents or screenshots (if applicable)
  

5. Acknowledgement of Complaint

• You will receive an acknowledgment of your grievance within 48 working hours of submitting your complaint.

• A unique Grievance ID may be assigned for reference and tracking.
  

6. Resolution Timeline

• We aim to resolve all grievances within 7 working days from the date of acknowledgment.

• If additional time is required due to the complexity of the issue, we will notify you with an updated timeline and reason for delay.
  

7. Final Resolution

Our Grievance Officer will investigate the issue thoroughly and ensure that you receive a formal response within 7 working days of escalation. All decisions made during the grievance resolution process will be well-documented, fair, and binding.

8. Review of Policy

This policy is reviewed periodically to ensure compliance with current laws and to improve our service quality. Updates, if any, will be posted on our website with the revised date.