Most Popular Questions
- You can start placing your order either through the official VSJ Dealer website on your desktop or mobile browser.
- If you’re using an Android device, download the VSJ Dealer App for Android here to enjoy a smoother ordering experience.
For iPhone users, get the VSJ Dealer App for iOS here to start shopping instantly.
Follow these simple steps to place your order:
- Browse Products: Select the products you wish to purchase from the catalog.
- Add to Cart: Tap on “Add to Cart” to include selected items in your shopping cart.
- Proceed to Checkout: Once you’ve reviewed your cart, click on “Checkout” to continue.
- Login or Register:
Existing users: Log in using your registered mobile number or email ID.
New users: Quickly create an account using your phone number or email address.
- Add Delivery Details:
- Enter your shipping address or choose a nearby pickup store based on availability and location.
- Enter your shipping address or choose a nearby pickup store based on availability and location.
- Choose Payment Method: Select your preferred payment option, enter the necessary details, and continue.
Place Order: Double-check your order summary, click “Place Order,” and proceed with payment to complete your purchase.
- To change the quantity for items you have not yet added to the cart:
- To change the quantity for items you have not yet added to the cart:
Once you click on the “Add to Cart” button and add the item to your shopping cart,
enter the desired quantity in the “Quantity” dropdown option on the right side of the
Page. - To change the quantity for items already added to the cart:
Go to Cart, click on the quantity dropdown box to the right of the title, and choose the
desired quantity. The quantity number for the item and order amount will be updated
automatically.
If the entered quantity is not available with us, you’ll see an error message.
our order may not go through due to one of the following reasons:
- Payment Declined: The payment might have failed. Click here to learn more about resolving payment issues.
- Out of Stock: The selected item may currently be unavailable.
- Connectivity Issues: There could be a temporary technical glitch or poor internet connection.
- Undeliverable Location: The product cannot be delivered to your selected address or pincode.
- Quantity Limit Reached: You may have exceeded the allowed order quantity for this item.
- Feel free to reach out to our customer support team at +91 97900 33633 or email us at info@vsjdealer.com. We’re here to assist you with any queries or concerns.
- As soon as your order is shipped, we’ll send you an email with the tracking number and a direct link to the courier’s tracking page.
- If you don’t receive this email, please get in touch with our customer support team for assistance.
- You can place an order without creating an account. Just choose the Guest Checkout option and provide the required details to complete your purchase smoothly.
Please Note:
While we do our best to follow your delivery instructions, there may be instances where our delivery partners are unable to fulfill specific requests.
- Once an order is placed, the quantity or items can’t be changed or modified. If you wish to make changes, please place a new order with the updated items.
- At the moment, we only offer shipping services within India. We are constantly working to expand our reach and will update our customers if international shipping becomes available.
Orders are typically shipped within 48 hours after processing. You’ll receive a confirmation along with tracking details once your order is dispatched.
- Delivery usually takes 3 to 7 business days, depending on your location. Please note that larger or bulky items may require additional time for delivery.
- Yes, all products listed on our website are in stock and ready to ship. We dispatch orders directly from our warehouse, ensuring quick and reliable delivery.
- Absolutely. Shopping on our website is 100% secure. We use Razorpay, one of India’s most trusted payment gateways, which is Verisign Secured and PCI Compliant.
- Your payment details are never accessed or stored by us — all transactions are encrypted and processed securely through Razorpay.
- Yes, we prioritize your privacy and take strict measures to keep your personal information safe and secure. We do not share or sell your data to any third parties.
- For complete details, please refer to our Privacy Policy.
Yes, we do offer exchanges, subject to the same conditions as our return policy:
- The item must have been purchased through our official website.
- The product should be unused and in original condition.
- It must be returned with original packaging, tags, and accessories.
To request an exchange, simply fill out the form on our Contact Us page. Our support team will get back to you as soon as possible.
- At this time, we do not provide cancellations or returns. Please ensure all order details are correct before finalizing your purchase, as once an order is placed, it cannot be changed or canceled.