Cancellation and Refund
At Wowgifft, we value your trust and strive to provide a seamless and satisfying shopping experience. This Refund and Return Policy outlines the terms under which customers may request returns, refunds, or exchanges.
This policy applies to all orders placed through our website and is subject to Indian consumer protection laws and applicable regulations.
1. Return Policy
1.1 Eligibility for Returns
Returns can be requested within 7 calendar days of delivery, provided the item meets the following conditions:
- Item is unused, unworn, unwashed, and in its original condition.
- All original packaging, tags, labels, manuals, accessories, and freebies are intact.
- A valid invoice or proof of purchase is presented.
- Approval for the return is granted by Wowgifft’s customer service team before return shipping.Returns will not be accepted for unauthorized requests or after the 7-day window.
1.2 Non-Returnable Items
The following items cannot be returned:
- Customized or personalized items
- Items on final sale or clearance
- Perishable goods (e.g., food items, plants, flowers)
- Gift cards or e-vouchers
- Intimate, personal care, or hygiene-related products
- Any product damaged due to misuse or negligence
1.3 Return Process
To initiate a return:
- Email info@wowgifft.com within 7 days of delivery.
- Include your Order ID, contact details, reason for return, and supporting photos/videos if applicable.
- Our support team will review and confirm eligibility.
- You will receive instructions on return pickup or self-shipping (based on location and issue type).
1.4 Return Shipping
- If the item is damaged, defective, or incorrect, Wowgifft will bear the return shipping cost.
- For returns due to change of mind or customer error, the customer is responsible for return shipping.
- Items must be packed securely to avoid damage during transit. Wowgifft will not be liable for returns lost or damaged in transit.
2. Refund Policy
2.1 Refund Eligibility
Refunds will be issued after the returned item passes our quality inspection. You will be notified about:
- Approval or rejection of your refund
- Timeline for processing
- Refund method and reference number (if applicable)
2.2 Refund Timeline & Modes
| Payment Method | Refund Mode | Timeline |
| UPI / Wallets | Original Payment Mode | 2–5 Business Days |
| Credit/Debit Card | Original Payment Mode | 5–7 Business Days |
| Net Banking | Original Payment Mode | 3–5 Business Days |
Note: Shipping charges, if any, are non-refundable, except in cases where the product delivered was incorrect, defective, or damaged.
3. Exchange Policy
Wowgifft offers free replacements for products that are:
- Received damaged or defective
- Incorrect in style, color, or size (as per order)
To request an exchange:
- Contact us at info@wowgifft.com within 48 hours of delivery
- Include clear photographs or videos showing the issue
- Our team will verify and arrange a replacement at no additional cost, subject to stock availability
- If the item is out of stock, you may choose an alternative product or opt for a full refund.
4. Damaged, Defective, or Missing Items
- All damages, defects, or missing items must be reported within 48 hours of delivery.
- An unboxing video is mandatory to process such claims. This helps validate your request and ensure fair resolution.
- Email info@wowgifft.com with:
- Subject line: “Damaged/Wrong Product – Order #[Order ID]”
- Description of the issue
- Photos/videos of the product and outer packaging
- Claims submitted beyond the 48-hour window may be rejected.
5 Cancellation by Wowgifft
We reserve the right to cancel an order in the following circumstances:
- Product out of stock
- Incorrect pricing or description
- Payment issues
- Suspected fraudulent activity
In such cases, the customer will be notified immediately, and a full refund will be issued without deductions.
6. Special Cases & Notes
6.1 Wrong Product Ordered by Customer
- If a customer places an incorrect order, exchanges are allowed at the customer’s expense (both return and replacement shipping).
- As we are a wholesale platform, such exchanges will be entertained only at the discretion of Wowgifft.
6.2 Customized Orders
- Printed or personalized items cannot be cancelled or returned once the order is placed due to irreversible production costs.
- No exceptions will be made unless the item is received damaged, in which case replacement will be arranged.
7. Delayed Deliveries
In rare cases, courier delays may extend delivery beyond our standard time frame. If your package remains undelivered for more than 15 days, contact our support team for an escalation and resolution to this phone number – 7305566696.
8. Contact Information
For any support, please reach out to us:
Customer Care – Wowgifft
📧 Email: info@wowgifft.com
📞 Phone: 99444 40208
📍 Address: No. 1/142, First Floor, Poonamallee High Road, Adayalampet, Sivabatham, Vanagaram, Chennai, Tamil Nadu – 600095
Note: This policy is subject to updates without prior notice. Please refer to the version posted on www.wowgifft.com at the time of your purchase for the most accurate and current information.